Courier Engagement Co-ordinator

24-7 Recruitment is proud to partner with a leading National Parcel Delivery Network to recruit Regional Courier Engagement Co-ordinators across the UK. This is a hands-on role requiring travel to your nearest depot, with locations spread throughout the country.

Role Overview :

As a Regional Courier Engagement Co-ordinator , you will play a vital part in supporting the Courier First recruitment and retention strategy . Your main focus will be to help local service centers achieve their courier handover targets, streamline recruiting and onboarding processes, and foster a positive working environment to enhance courier engagement and retention.

Key Responsibilities :

Courier Engagement & Support :

Serve as the primary point of contact for new couriers, identifying pain points, resolving issues, and fostering a supportive environment that encourages commitment and high performance.

Courier Check-Ins :

Manage the briefing and debriefing processes at key intervals, with check-in calls on Day 1, Week 1, and Month 1 . Use insights from these sessions to identify challenges and drive improvements in courier engagement.

Operational Feedback & Solutions :

Collaborate with local operational teams to address issues raised by couriers, helping develop practical solutions that enhance courier satisfaction and boost overall service quality.

Process Review & Analysis :

Review feedback gathered during training and onboarding to identify opportunities for improvement, ensuring continuous development of courier retention strategies.

What Were Looking For :

Experience :

Previous experience in customer service or administration , either face-to-face or via telephone .Strong interpersonal skills, with the ability to build positive relationships and resolve issues effectively.

Additional Skills :

Excellent communication and organisational abilities.A proactive, problem-solving mindset with a passion for improving processes and outcomes.

This is an exciting opportunity to make a real impact in a fast-paced industry. If youre ready to help shape the future of courier engagement, apply today and be part of our journey!