Visitor Assistant

The Northern Ireland War Memorial (NIWM) was established to provide an enduring memorial for the men and women of Northern Ireland who died in the two World Wars, and to commemorate the American presence in Northern Ireland during the Second World War.

An Accredited Museum, our mission is to tell the story of Northern Ireland’s role in the Second World War comprehensively and authentically with accessible and engaging learning programmes. In addition, the NIWM maintains war memorials to the fallen in the First and Second World War and the Belfast Blitz,provides office accommodation to ex-service charities and awards small grants to projects which are in line with its charitable objectives.

The NIWM offers city centre staff car parking, a generous annual leave allowance of 25 working days per annum with 14 additional statutory days (pro-rata) and private health insurance. The organisation operates a defined contribution pension plan with employer contributions currently at an attractive 10% of pensionable pay. The NIWM is committed to staff wellbeing and professional development through an annual appraisal system and a dedicated staff training budget.

The Council of the Northern Ireland War Memorial (Incorporated) is a registered charity (NIC 103635) and a company limited by guarantee (NI 002888). As a charity the NIWM is financially independent and is not reliant on external funding.

The role

Based in the reception of the museum, you will be the first point of contact for visitors, providing a warm welcome, assisting with enquiries and ensuring a great visitor experience. You will provide information about museum programmes and events, respond to telephone, email and face to face enquiries.

You will help visitors to discover more about the museum, assisting with interpretation, for example by providing short tours, answering questions, handing out children's quizzes and trails and leaflets.

You will also support the day to day running of the museum, dealing with administrative duties such as gathering feedback, monitoring visitor numbers, assisting with sales and contributing to evaluation initiatives.

The Visitor Assistant will be committed to good health and safety practice. You will assist the staff team in carrying out the evacuation procedures and supervise the exhibition, ensuring the safety and security of the public, collection and building.

This is a permanent, on-site, part-time post of 20 hours per week worked over 3 days (Friday 9am to 4.30pm, Saturday 11am to 4.00pm and Monday 9am to 4.30pm).

Reasonable overtime may be expected. Full terms available on request.

Job title : Visitor Assistant (part time)

Reports to : Partnerships and Engagement Lead

Line management : None

Location : Northern Ireland War Memorial, Belfast

Hours of work : 20 hours per week

Friday 9am to 4.30pm, Saturday 11am to 4.00pm and Monday 9am to 4.30pm).

Salary : £26,374.40 pro rata (£12.68 p / h)

Duties and responsibilities

• Be the first point of contact for visitors, providing a warm welcome, assisting with enquiries and ensuring a great visitor experience
• Proactively engage with visitors about the museum and upcoming programmes and events
• Deal with enquiries in person, by telephone and by email, directing to the appropriate member of staff
• Provide tours of the exhibition and answer questions
• Support school visits, talks, tours and workshops for groups
• Administrative tasks such as gathering feedback, monitoring visitor numbers, assisting with sales and contributing to evaluation initiatives.
• Operate museum interactives and AV equipment
• Undertake research to enable you to provide guided tours and workshops and to contribute to special events
• Assist with setting up and taking down exhibitions and events
• Ensure the admissions desk is always clean and tidy and maintain exhibition and facilities to ensure public safety and enjoyment
• Monitor museum exhibition and report faults promptly
• Support with events in the gallery in evening and at weekends, as required
• Key holder, ensuring correct opening and closing of premises and fulfilment of security procedures
• Ensure the safety and security of staff, visitors and the museum collection in line with the remit of your role and be committed to good health and safety practice, ensuring familiarity and compliance with the NIWM Access Policy, Health and Safety Policy, Safeguarding Children and Adults at Risk Policy, Emergency Handbook, Staff Handbook and HR Policies, Privacy, Data Protection Policy and any other processes in line with the remit of the role.
• Undertake other reasonable related duties as and when requested

Employee Specification

Qualifications and training

Essential

Desired

Knowledge

Essential

Desired

Skills and experience

Essential

Desired

Personal attributes

Alignment with NIWM values :

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