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Property Claims Handler

Property Claims Handler

Adjusting Appointments LimitedNorth West, GB
30+ days ago
Salary
£25,000.00–£28,000.00 yearly
Job description

Job Profile

Property Claims Handler

An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will :

  • Answer incoming telephone calls and deal with incoming electronic instructions.
  • Liaise with customers, clients, insurers via the telephone, email and in writing.
  • Handle and resolve insurance related technical questions from clients.
  • Monitor the progress of new and existing claims within strict deadlines.
  • Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
  • Handle and deal with appointments and manage third party suppliers such as building networks, drying / restoration suppliers and flooring suppliers.

Applicant Requirements

Experience required :

  • Buildings / Property Claims handling experience cradle to grave - Essential
  • Excellent customer services skills within a telephone environment - Essential
  • Be able to work within a targeted environment - Essential
  • Diary management experience - Essential
  • Experience of booking and arranging appointments - Essential
  • The ability to manage and prioritise own workload - Essential
  • Experience of handling and dealing with challenging situations - Essential
  • Experience of handling complaints - Essential
  • Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact
  • Salary & Benefits :

  • up to £28,000 per annum
  • plus flexi benefits including 25 days holiday plus the option to buy additional
  • support towards industry qualifications, retailer discounts etc.
  • remote working