Job Profile
Property Claims Handler
An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.
As a Property Claims Handler you will :
- Answer incoming telephone calls and deal with incoming electronic instructions.
- Liaise with customers, clients, insurers via the telephone, email and in writing.
- Handle and resolve insurance related technical questions from clients.
- Monitor the progress of new and existing claims within strict deadlines.
- Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
- Handle and deal with appointments and manage third party suppliers such as building networks, drying / restoration suppliers and flooring suppliers.
Applicant Requirements
Experience required :
Buildings / Property Claims handling experience cradle to grave - EssentialExcellent customer services skills within a telephone environment - EssentialBe able to work within a targeted environment - EssentialDiary management experience - EssentialExperience of booking and arranging appointments - EssentialThe ability to manage and prioritise own workload - EssentialExperience of handling and dealing with challenging situations - EssentialExperience of handling complaints - EssentialPossess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impactSalary & Benefits :
up to £28,000 per annumplus flexi benefits including 25 days holiday plus the option to buy additionalsupport towards industry qualifications, retailer discounts etc.remote working