2nd Line IT Field Support
In Technology GroupBromsgrove- Full-time
Role : Field IT Support Engineer (MSP Environment)
Location : Bromsgrove
Salary : £33,000
Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you.
The Role :
As a Field IT Support Engineer , you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same.
You'll be diagnosing issues, installing and configuring hardware / software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner.
Key Responsibilities :
- Provide on-site and remote 1st to 2nd line support to a variety of clients
- Diagnose, resolve, or escalate hardware and software issues
- Install and configure desktops, laptops, printers, and other peripherals
- Support network infrastructure : routers, switches, firewalls, and Wi-Fi
- Maintain documentation for client environments and service activities
- Collaborate with internal service desk and project teams
- Deliver outstanding customer service and communicate effectively
What You'll Need :
Ready to Apply?
Send your CV and a short note to [email address], or apply via our website : [Insert Link]
Join us in delivering first-class IT solutions and making tech work for people.