Service Controller - Northwich CW9

Blue Arrow is working with one of the largest Heavy Plant machinery's supplies who handle equipment into the Quarrying & Demolition, Recycling. Segments across the UK & Ireland and are looking to employee a Permanent Service Controller. .The Role : The purpose of the "Service Controller" role is to :  To Engage proactively on behalf of our client with suppliers, customers, and various departments within the business to ensure the consistent and effective operations processes are implemented following any breakdown, service request or any other demand that requires action from the field service team.  This role is an opportunity to identify where improvements and efficiency's can be achieved across the way in which we engage with multiple processes. Working closely and in collaboration with all individuals & teams to deliver Leading Service, consistently adding value for our customers, suppliers and colleagues.1. RESPONSIBILITIES Customer Service : To execute a consistent and effective process around with clear communication with all stakeholders is essential in making sure everyone inside and outside the business is clear on what is expected of them and by when. This communication will allow the appropriate person within the business, typically the salesperson, to manage the customers' expectations around equipment readiness and delivery, where applicable.  Communicat...