Guest Experience Manager

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Join Our

Award-Winning Team at The Fife Arms – Guest Experience Manager

Are you

passionate about creating unforgettable guest experiences in a truly remarkable

setting? We’re looking for a Guest Experience Manager to join our

award-winning team at The Fife Arms , a luxury 5-star hotel located in

the breathtaking village of Braemar, at the heart of the Cairngorms National

Park.

Celebrated

with 2 MICHELIN Keys and recently named No. 1 Hotel in Europe (Rest

of UK) in the Condé Nast Traveller UK Readers' Choice Awards 2024 ,

The Fife Arms offers a unique blend of art, history, and Highland hospitality.

We are

proud to be recognised not only for our guest experiences but also as an

exceptional employer—winners of Aberdeen City & Shire’s Employer of the

Year and honoured for our dedication to staff wellbeing in the Northern

Star Business Awards .

Your Role

As Guest

Experience Manager, you will be the heartbeat of our guest journey—curating

tailored, thoughtful, and truly bespoke experiences from arrival through to

departure. You’ll work closely with teams across the hotel to ensure every

detail exceeds expectations, managing key moments and interactions with a

personal, polished approach.

You’ll

also lead our Duty Manager team, acting as the key connector across departments

to deliver

consistently

seamless service in line with LQA and Fife Arms standards .

What

You'll Be Doing

• Designing and

coordinating elevated, personalised guest experiences with creativity and

flair.

and identifying opportunities to surprise and delight.

moments, from engagement celebrations to unique Scottish Highland

adventures.

throughout the hotel—engaging with guests, supporting staff, and enhancing

every aspect of the stay.

team and ensuring smooth cross-departmental collaboration.

Who We're

Looking For

luxury hospitality role, ideally with LQA or Forbes background.

Cloud, Simphony, and SevenRooms.

hospitality with a natural, guest-focused approach.

who thrives in a dynamic environment.

enthusiastic—someone who finds joy in storytelling and detail.

art, culture, and creating immersive experiences.

Why Join

help you settle into Scottish Highland life

stay for you and a guest

refreshments on shift

across Artfarm properties in the UK, US, and Europe

events and wellness benefits

tailored to your goals

health support, including a health cash plan and EAP

About Us

The Fife

Arms is part of Artfarm , a visionary independent hospitality group

founded by Iwan and Manuela Wirth. Artfarm’s portfolio includes some of the

most distinctive venues in the UK and abroad—from Mount St. Restaurant

in London to Manuela in LA, and Cantina in Menorca.

With 46

unique rooms, the Albamhor Spa , and a variety of world-class dining

venues—including The Clunie Dining Room , The Flying Stag Pub , Bertie’s

Whisky Bar , and Elsa’s Art Deco Cocktail Bar —The Fife Arms offers a

one-of-a-kind guest experience rooted in place, people, and creativity.

Ready to

craft extraordinary moments in an extraordinary place? Apply now and become

part of something truly special.

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