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IT Service Desk 2nd Line Engineer

IT Service Desk 2nd Line Engineer

The Royal MintLlantrisant, GB
30+ days ago
Salary
£32,000.00 yearly
Job type
  • Permanent
Job description

IT Service Desk 2nd Line Engineer

32,000 per annum

Your role with us :

This role will be responsible for providing second line technical support and resolving complex IT issues for our internal stakeholders.

We are looking for people who have :

  • Significant experience working in a similar role providing second line technical support in a corporate IT environment.
  • Strong technical expertise in troubleshooting and resolving IT issues across multiple platforms, including Windows and macOS.
  • Excellent communications skills with the ability to effectively communicate technical information to non technical stakeholders.
  • ITIL certification or knowledge of IT service management best practices.
  • The technical expertise to thrive in a fast paced environment.

We are looking for people who are :

  • Qualified to degree level in Information Technology, Computer Science or a related field.
  • Proficient in diagnosing and resolving hardware software and network related problems, including experience with Active Directory, Office 365 and other enterprise systems.
  • Able to work independently and collaboratively in a team oriented environment, with a proactive approach to problem solving and decision making.
  • Passionate about delivering excellent IT support.

    • More information and employee benefits :

  • Working within a flexible hybrid-working model (optional), a blend of home working and an office presence two / three days a week.
  • Supportive and sponsored professional development opportunities + reimbursement of professional membership fees.
  • 27 days holiday + bank holidays.
  • Option to buy up to 5 days annual leave per annum.
  • Generous Pension Scheme – with the ability to adjust your contribution amount.
  • Automatic enrolment to The Royal Mint’s Life Assurance Scheme.
  • Access to free onsite car parking and canteen proudly serving Costa Coffee.
  • Access to various salary sacrifice schemes e.g. Technology, Cycle to work, Pendragon Car Leasing Scheme.
  • Automatic access to our Hapi App offering retail and leisure discounts, and employee assistance / wellbeing programme in partnership with Health Assured.
  • Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio.
  • Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our ‘Give a Day’ incentive.