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Customer Service Administrator

Recruit4staffShropshire

13 days ago

Job type

Full-time

Job description

Recruit4Staff are pleased to be representing their client, a leading Automation in their search for a Customer Service Administrator to work in their expanding facility in Telford

For the successful Customer Service Administrator our client is offering :

Up to £14.00 per hour DOE
Fully flexible with hours, either 9AM-3PM or 10AM-5PM, 4 or 5 day working week optional
Temp-perm
Free on site parking
Free parking
Profit share bonus - once full time
Working in a Modern & Very clean environment
Friendly small team environment

The Role -Customer Service Administrator :

Monitor and process emails, including quotes, orders, and queries.

Take payments via card processing software or similar for applicable orders.

Liaise with accounts regarding bacs payments.

Deal with telephone calls and enquiries from new and existing customers

Print picklists for the warehouse to pick.

Liaise with haulier(s), book direct load vehicles and daily dispatch vehicles.

Chase ETA’s, report and follow up on delayed deliveries, damages, and claims.

Enter dispatches on the haulier portal and print labels, attach labels to the matching pallets.

Enter Parcelforce deliveries on to the portal and print labels for attaching to the parcels.

Print end of day manifest, ensure the driver signs off.

Check picked orders for accuracy before dispatch.

Ensure every order is fully dispatched in Flightdeck, including status and customer invoice.

What our client is looking for in a Customer Service Administrator :

Experience in customer service role - ESSENTIAL

Good working knowledge Microsoft Office - ESSENTIAL

Confident answering phones and liaising with the different departments

Our client is looking for somebody who possesses strong Administration skills as this a very varied position

Due to the location a valid driving licence and transport is essential

Key Skills or Similar Job Titles : Administrator, Admin, Customer Service Admin, Customer Service Administrator, Customer Care Coordinator, Customer Support Coordinator

Commutable from : Telford, Shrewsbury, Wolverhampton, Halesfield, Stafford Park, Hortonwood, Cannock, Bridgnorth, Kidderminster, Wombourne, Much Wenlock, Newport, Market Drayton

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Customer Service Administrator • Shropshire