Join to apply for the Service Desk Analyst role at Acora - IT, Cyber & AI
Join to apply for the Service Desk Analyst role at Acora - IT, Cyber & AI
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Talent Acquisition Lead (Group) - Recruiting globally at Acora - IT & Cyber Security Managed Services - We're hiring
Job Title : Service Desk Analyst
Contract Type : Fixed Term Contract until end of 2025
Salary : Up to £28,000 + extensive benefits package
Benefits : Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme
The Role
As a Service Desk Analyst, you will be part of the Service Operations team, delivering high-quality technical support to our customers during our extended weekend coverage window. This role is specifically designed to operate on covering shifts between 7 : 00 PM and 7 : 00 AM (Monday to Thursday).
You will be responsible for providing technical assistance, troubleshooting, and support to end-users, primarily focusing on Windows OS and Microsoft applications. This role plays a key part in maintaining consistent customer service coverage across the full 7-day support model, ensuring our clients receive support during weekend hours.
Role Responsibilities
Skills, Knowledge & Experience
The Interview Process
Screening call : Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you. This will also include a short online technical assessment.
First interview : Video call over MS Teams with the Hiring Manager.
About Acora
We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.
Our mission is to unleash the potential of people through amazing IT experiences.
At Acora, we live by three key and simple values that drive everything we do guiding our actions, shaping our culture, and ensuring we deliver excellence every step of the way.
1 BE THE BEST YOU CAN BE
We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers.
2 WE DO WHAT WE SAY
When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time.
3 TOGETHER WE WIN
Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus.Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers.
Interested in becoming an Acoran? Check out the link to our website to read more about us - https : / / acora.com /
How to become an Acoran . .
If you would like to be considered for this position and want to be part of a growing & innovative company . . Click " apply" now.
To be considered for this position, you must have full rights to work in the UK.
Equal Opportunities at Acora
Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!
Seniority level
Seniority level
Associate
Employment type
Employment type
Contract
Job function
Job function
Information Technology
Industries
IT Services and IT Consulting
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Service Desk Analyst • United Kingdom