Claims Team Leader

Job Title : Senior Claims Team Leader Real Estate

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Location : Glasgow or Chelmsford (Office Based)

Salary : Between £40k - £45k (pa)

The Opportunity :

Were offering a fantastic opportunity to join our high-performing Real Estate Team as a Senior Claims Team Leader . You'll play a key role in driving team success, managing workflow, and ensuring top-tier service delivery for our clients.

Your Responsibilities Will Include :

Leading and managing a team of desk-based Real Estate claims handlers

Allocating new claims and ensuring effective team workflow

Managing the review and distribution of Real Estate reports

Handling technical referrals and complaint escalations

Conducting monthly 1 : 1s and completing performance appraisals

Supporting account management and operational planning

Identifying team training needs and implementing development plans

Ensuring holiday cover, managing authorisations, and maintaining team efficiency

Monitoring the full lifecycle of claims to ensure timely and accurate outcomes

Assisting with other ad hoc duties as required

About You Knowledge and Experience :

3+ years experience in property claims (domestic or commercial)

3+ years in a team leader or supervisory role

Strong leadership and decision-making capabilities

Excellent communication and stakeholder management skills

Organised, resilient, and confident in high-pressure environments

Comfortable managing multiple priorities and motivating teams to hit performance goals

Proficient in Microsoft Word and Excel

Flexible and open to occasional travel

Skills That Will Be Developed in the Role :

Strategic team leadership

Advanced claims handling knowledge

Client relationship management

People development and performance coaching

Exposure to a wide range of high-value property claims

What Youll Get :

Performance-based bonus

Private healthcare

Contributory pension scheme (up to 12% employer contributions)

Life assurance (up to 10x annual salary)

28 days holiday plus Bank Holidays

Option to buy or sell up to 5 days leave

Employee discounts and wellbeing resources

Ready to take the lead in one of the UKs most respected claims divisions?

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