Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 26 countries, the Dematic global network of over 10,000 employees has helped achieve successful customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions.
What we offer : Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here : https : / / www.dematic.com / en-us / about / careers / what-we-offer /
Tasks and Qualifications :
MAIN JOB OBJECTIVES
Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progressesInitiate investigations into relevant incidentsCommunicate with the customer to understand the underlying issue(s) and provide timely feedbackWork proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales.Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiativesREQUIRED SKILLS
An excellent command of the English language (both spoken and written)A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environmentAble to adhere to current processes with an open mindAble to work shifts including night and weekends with a flexible approachFamiliarity with the use of incident management and reporting toolsDemonstrable detailed experience working in a customer facing roleDESIRED SKILLS
A knowledge of ITIL processes, and ideally ITIL certifiedWhile you will be educated and supported on the job, an inherent aptitude to technical problem solvingA willingness to visit customers’ sites to gain a deeper understanding of applicationsA strong software engineering or computing backgroundExperience with working in the Information Technology industryFurther / higher education qualifications preferably in an engineering discipline and / or computingBENEFITS
Competitive salary- based on level of experience and expertiseIncentive scheme designed to reward individual contribution and performanceGroup Personal Pension scheme with generous Company contributions and made by salary exchangeHolidays - 25 days plus bank holidaysPrivate Health scheme (non-contributory for employees)Life assuranceOnsite gym, showering facilities, cafe and socialsJ-18808-Ljbffr
