Multi Skilled Engineer

Location : Whitefield, Manchester

Shift : Monday - Friday

Salary : Competitive with Opportunity for Growth

We have an opportunity for a Customer Care Co-ordinator to join our Commercial team in Whitefield, Manchester.

Finsbury Food Group is a leading speciality bakery manufacturer. We constantly raise quality and efficiency standards, and build long-term relationships with major multiple retailers and the foodservice channel. The bread for your morning toast, ready for butter-spreading or egg-dipping. The candle-filled centrepiece for a memorable celebration. The buns, muffins and other treats that turn teatime into quality time. We make 75% of the UK’s sharing cakes from retailer own brands cakes, tray bakes through to party cakes like Caterpillar cakes This is what we do, and why we’re in business. Baking brilliance makes every day special.

The Customer Care Co-ordinator will provide excellent customer service assisting in the day to day running of the customer care process within the commercial team. They will be the key contact for major customers, building strong working relationships and taking ownership of the customers. They will ensure orders adhere to forecast and proactively communicate with customers advising of any stock issues.

This is a fast paced role, where the successful candidate will have excellent customer service skills, a confident telephone manner and strong IT skills. They also require good organizational skills with great attention to detail.

This role is office based at our Whitefield, Manchester site.

This is a great opportunity for someone to gain experience with one of the UK’s largest bakery businesses. They’ll work closely with a friendly and engaging team from both a site and group perspective, offering opportunities for growth and long-term career development.

This is what you’ll actually do!

As the Customer Care Co-ordinator you will be adaptable and able to deal with multiple tasks at one time. You will be the first point of contact for customers for stock / transport queries. Working with tight deadline you will be responsible for taking orders over the phone, handling customer queries and complaints in a professional and timely manner and processing orders. You will build strong rapports with the customers, our logistics partner and other departments within the business. You will be required to stock check and keep accurate records for documentation

Ideally this is you!

• Excellent customer service skills
• Strong IT skill particularly in Microsoft office
• Confident telephone manner
• Interpersonal skill : customer relations, clarifying information, giving clear instructions
• Good organisation skills
• Ability to be flexible in the team

Our vision is to be the leading speciality bakery group in the UK, and we want the best people in place to achieve this. Our continued success is built entirely on the talented people who work here, so employee development is important to us because everyone is a valued member of the team, and we want every individual to have the skills and capabilities to achieve both your own personal goals and our business goals. We want good people to join our company, to help our company continue to go from strength to strength. If this sounds like you, please get in contact to learn more!