Do you have experience dealing with Aerospace customer accounts?

If so, this position could be perfect for you! Our client is a global, leading precision component manufacturer primarily operating in the Aerospace sector. They manufacture precision engineered parts for aerospace customers (mainly precision fabrication and machining) and are looking for a Senior Customer Account Controller / Team Lead to join their growing team. The ideal candidate will have experience with dealing with Aerospace customers.

Senior Customer Account Controller / Team Lead

Permanent

Competitive Salary

07 : 30am - 16 : 30pm Mon-Thurs, 07 : 30am - 12 : 30pm Friday

Alcester

Job Description

Liaising with customers, updating them on their orders, dealing with internal teams to chase progress on orders, making sure everything is going to plan, working with the accounts department, chasing parts, raising despatch paperwork, dealing with the quality and engineering teams, uploading purchase orders.

Ensure data integrity of the orderbook by administering customer orders, schedules, amendments, and acknowledgements effectively within the sales order systems.

During the manufacturing process, it is important to provide the customer with updates on progress at the agreed intervals to ensure that any changes to delivery are communicated effectively. The output of communication of this process is to maintain data integrity, ensuring the orderbook is up to date, customers are informed, and delivery targets are met.

Collate accurate information on progress of open purchase orders and update customer on delivery via agreed forum (Portals, Delivery Updates, Conference Calls).

On completion of the manufacturing process, responsible for raising documentation to allow parts to be shipped in accordance with customer requirements and ensuring on-time delivery and compliance.

Linking internal communication channels for NPI, Quality, Purchasing, Planning, Operations and Sales.

Revenue collection - Ensure all outstanding accounts are being paid in full, along with accounting.

Manage and administer customer accounts, ensuring all data is accurate and up to date. Review and negotiate customer scorecards along with producing corresponding in-house KPI's.

To administer customer orders, schedules, amendments, and acknowledgements effectively and accurately within the order systems. Always maintain order book accuracy.

Support with customer complaints / returns by liaising with the Quality department ensuring processes are adhered to and communication with customer is maintained.

Essential Experience / Skills / Qualifications

• Strong experience dealing with customers, and ideally liaising with internal teams too
• Must have worked with aerospace customers
• Supervisory experience / experienced or strong senior customer account controlling
• Well-versed with Microsoft Excel & Strong Maths and English literacy skills

Company Benefits

If you feel you're a good fit for this position, please click 'apply'

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