Job summary

We are a developing, friendly and highly valued Paediatric Psychology Service working across the beautiful county of Somerset. We are looking for a motivated and enthusiastic Team Administrator to work 30 hours per week, and who would like to contribute to the wellbeing of children with chronic physical health conditions.

We are a team made up of Psychological Professionals, predominantly Clinical Psychologists. We provide psychological and psychosocial assessment and interventions to children, young people, and families (CYPF) who have a chronic physical health diagnosis and are being treated by specialist medical teams in Somerset. We offer this service to all CYPF who are under consultant care at Musgrove Park Hospital or Yeovil Hospital.

You will organise your own workload and work closely with another Band 3 secretary colleague to support our psychological professionals and ensure the smooth running of our services. They will work within the Trust values and core standards to always maintain an excellent patient experience.

Main duties of the job

• Communicate with patients, colleagues, internal and external contacts in a courteous, professional and timely manner at all times by various methods, telephone, written, face to face.
• Ability to communicate well even when dealing with distressing and complex information.
• Deal with day to day correspondence, initiating appropriate responses in order to provide patients, staff and other parties with required information in a friendly and professional manner.
• Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.
• Liaise with appropriate personnel in the multidisciplinary teams to gather and co-ordinate patient information so this is accessible in a timely manner.
• Report any incidents by way of Trust Incident Reporting system.
• Prioritise own work efficiently and effectively, working within the secretarial team to ensure Trust targets for all administrative duties are met, highlighting any issues.
• Liaise with other secretarial team members to ensure fair distribution of workload.
• Receive correspondence related to patients. Prioritise urgent documents and bring to attention of clinician. When appropriate action has been taken, file in medical records ensuring the correct sequence of filing within the case notes before transferring records on medical records such as Maxims, Epro and Rio.
• Compile agendas, type and circulate minutes for Specialty Business and Audit Meetings.

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan there is truly something for everyone!

Job description

Job responsibilities

For a full list of duties and responsibilities, please refer to the attached Job Description and Person Specification.

Person Specification

Qualifications

Essential

Desirable

Experience

Essential

Additional Criteria

Essential

Desirable