Duties and responsibilities

Leads Operations Excellence :

• Oversees and manages all areas of German Doner Kebab Restaurant
• Ensures guest service exceeds company standards and strong guest satisfaction is maintained
• Responds efficiently to guest complaints and takes appropriate action to solve the problem
• Enforces and ensures the best quality of products possible is served
• Organise and supervise shifts to ensure both team and guest satisfaction
• Trains and develops team through strong, well organised training and ongoing operational feedback
• Appraises teams’ performance and provides formal feedback to keep them upbeat and productive
• Estimate consumption, forecast requirements and maintain stock inventory to ensure product availability and minimum product wastage
• Monitors and ensures compliance with food safety and health & safety rules and regulations
• Control costs and minimises waste to ensure maximum profitability of the restaurant
• Successfully promote and publicize the GDK brand
• Nurture a positive working environment and leads by example
• Monitor all restaurant operations and initiate corrective actions
• To be duty manager on rotation basis (role shared with supervisors)
• Lead all financial areas including sales growth, cost management, and profit growth
• Takes responsibility for the business performance of the Restaurant
• Analysing and planning restaurant sales levels and profitability
• Organising marketing activities, such as promotional events and discount schemes
• Preparing reports at the end of the shift / week, including team control, food control and sales
• Creating and executing plans for sales, restaurant profit and staff development
• Setting budgets and / or agreeing them with the franchisee
• Coordinating the entire operation of the restaurant during scheduled shifts
• Managing team welfare and providing them with regular feedback
• Ensuring that all employees adhere to the company uniform standards
• Meeting and greeting guest and organising table reservations
• Organising and supervising the shifts of kitchen, dining and counter team
• Maintaining high standards of quality control, hygiene, and health and safety
• Checking stock levels and ordering supplies and ordering correct amount of supplies
• Preparing cash drawers and providing petty cash as required
• Helping in any area of the restaurant when circumstances dictate
• To take a proactive role in encouraging teamwork, cooperation, harmony, productivity and a positive attitude within the working environment
• At the end of each shift complete all necessary daily reports
• Attend any training or meetings as and when required by German Doner Kebab or the Franchisee
• To perform any other duties as designated by Operations Manager due to business demands
• To take responsibility for and ensure the security of a German Doner Kebab Restaurant
• Working with supervisors to coordinate all aspects of stock deliveries. Keep accurate records
• To regularly collaborate with GDK and the Franchisee to ensure the monthly accounts are accurate and the receipt and administration of all deliveries are up to date
• To administer and maintain the German Doner Kebab PMC system
• To monitor the stock storage areas, ensuring they are secure, neat and clean at all times
• To collaborate with the supervisors to ensure tight stock control and budgeted margins are achieved
• To monitor with daily ordering so as to ensure that stock levels are maintained and orders are placed in a timely manner
• To meet and greet all customers where possible and role model exceptional customer care
• To monitor the training of restaurant staff including holding annual performance reviews
• To lead and comply with maintaining high standards of food quality
• To support the supervisors and colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure guest expectations are met
• Ensure GDK team are always well groomed and smart ready for work
• At all times promote and follow legal responsibilities and requirements associated with the business
• Maintain a local authority food safety certificate i.e. scores on the doors 5 stars. Check all areas of the restaurant to ensure compliance with the EHO and fire safety officers
• Have a good working knowledge of all equipment and efficiently takes care of preventative maintenance.

Business Relationships within the restaurant

Qualifications

A qualified candidate for the position of a Restaurant Manager should have outstanding interactive and communication skills

and also possess the enthusiasm to work with colleague and staff as a team player. In addition to these, the following

qualities, skills, knowledge, and abilities are most sought :