Job Title : Project Assistant
Contract Type : Permanent
Salary : £24,627 per annum
Working Hours : 37,5 Hours per week
Working Pattern : 7 day rota pattern including weekends and bank holidays
Location : Marsh Way House, Wakefield, Leeds
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Support Assistant
You will be key in the day-to-day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.
Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises.
You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.
About you
We are looking for someone with :
- Experience of working with people in a customer facing environment
- An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy :
Competitive pay & generous pension28 days holidays plus bank holidays (pro rata)Flexible working options availableInvestment in your learning, personal development and technologyA wide range of benefitsDiversity and Inclusion at Riverside :
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by :
Assisting in the planning and delivery of a range of personalised support and move-on plansUnderstanding the risk management process and assisting the team to organise and undertake regular reviews of support and riskInspiring and motivating customers to meet agreed outcomes and develop life skillsAssisting customers with day-to-day support and tenancy-related mattersAssisting the team to identify and promote opportunities for employment, education and training and support customers to access themSignposting customers to appropriate external support services, such as food banks and other community resourcesSupporting customers to be ‘tenancy ready’, enabling successful move onSupporting customers to be financially independent through budgeting plans and maximising incomeSupporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionalsEmpowering customers to move towards self-management of their medication by following Riverside’s medication procedureMaintaining and updating clear, accurate and strengths-based records on the appropriate digital platformAssisting in the promotion of customer involvement and consultationAssisting with the delivery of a range of group work sessionsDeliver a support service :
Support the delivery of the referral process for new customersContribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related supportWork with customers to maintain a safe environment, including reporting any repairs or health and safety concernsClean and prepare customer rooms as appropriateResolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the serviceEnsure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriatelyContribute to and maintain local partnerships to ensure availability of a holistic range of support for customersCarry out day-to-day administration and operational dutiesMaintaining and updating financial administration systems including rent accounts, invoices, petty cash and bankingAssist in collating and submitting information returns on funding, health & safety and performanceAct as point of contact on the phone, reception and deal with a range of enquiriesOther Information
You will be required to work flexible hours to meet customer and business needs, which may not include normal office hoursUse the Lone Worker system as and when necessaryEnsure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework . health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etcDeliver your role in line with Riverside company values – “Our Riverside Way”Participate in team meetings, attend regular supervisions and reflecting practice sessions.Undertake regular training and take responsibility for continuous development to enable you to deliver your role safelyFrom time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line ManagerPerson Specification
Essential
Experience of working with vulnerable client groupsExperience of delivering structured support in either housing or social careTo demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required