Customer Experience Advisor

Join Ocean Housing as a Customer Experience Advisor!  🌊

Location :  Stennack House, St Austell

Hours :  36 per week

Salary :  £24,969.74 per annum

Contract :  Permanent

Ocean Housing is offering an exciting opportunity to become a key part of our Customer Experience Team. If you're passionate about delivering first-class customer care and thrive in a dynamic, people-focused environment, we want to hear from you!

Your Role :

As our  Customer Experience Advisor , you’ll be the first point of contact for our tenants and customers—providing housing advice, resolving enquiries, and supporting our headquarters team. Your responsibilities will include :

• Delivering a first-time resolution approach across multiple channels : phone, email, social media, and in person
• Logging communications in our in-house system (QL)
• Processing payments and supporting administrative tasks
• Assisting with facilities management and post services

What You’ll Bring :

Why Ocean?

We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits :

Key Dates :

We may close this vacancy early if we receive sufficient applications—so apply soon!