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Customer Service Agent

Customer Service Agent

Robert HalfReading, GB
30+ days ago
Salary
£30,000.00 yearly
Job description

Customer Service Agent

Reading (office based)

30,000 per annum

Permanent vacancy

My client is looking for a committed Customer Service Agent to strengthen their internal service team in Berkshire.

Responsibilities : -

  • You will be the first contact person in order processing for a selection of national customers.
  • You will support our customers quickly, competently and independently - from offer creation, order processing up to the complete payment and delivery of the goods.
  • You will be the interface between customers and production plants in case of order fulfilment difficulties.
  • Invoice control, credit limit monitoring, transport planning and data maintenance will be your daily business.
  • Thanks to your close customer contact, you are able to act in a proactive and preventive manner.

YOUR PROFILE

  • At least 3-5 years professional experience in a similar position. B2B or Supply Chain
  • Industry experience (printing, packaging, etc.) is an additional advantage.
  • Excellent English skills both written and spoken
  • Very good IT user knowledge, in particular, MS Office (Excel, Outlook, Powerpoint) and ERP systems and affinity for system technology innovations.
  • Excellent communication skills, structured writing, customer orientation and enjoying customer contact on the phone.

    • THE OFFER

    For this position, depending on proven qualifications and adequate professional experience, the starting salary would be in the region of £30,000 per annum - depending on the successful candidates' individual profile and professional experience. To the right candidate with a strong personality they offer the chance of an interesting and technically challenging work in a successful, internationally operating group of companies.