Job summary

About the job

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.

The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.�

If you�re looking for a career that makes a clear and positive difference to people�s lives, then a DWP Executive Officer role may be an ideal for you!�

Job description

As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.

Person specification

What we are looking for :

• Effective communication skills both verbally and in writing to a wide range of diverse customers.
• The ability to understand complex information and give clear explanations to the customer.
• You will be able to coach customers to improve their movement in to work.
• You must be able to navigate a range of computer systems to action tasks as well as coach customers to. be confident using digital work search tools.
• You�ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.

If you�re looking for a career that makes a clear and positive difference to people�s lives, then being a Work Coach may be an ideal role for you! �You can find out more and apply�.

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us!�

We have exciting, challenging and rewarding roles available across DWP.�

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.�

Behaviours

We'll assess you against these behaviours during the selection process :

Benefits

Alongside your salary, the Department for Work and Pensions contributes towards you being a member of the Civil Service Defined Benefit Pension scheme. This means for your salary of��29,500 DWP contributes ��This will increase if your location attracts London weighting��

We also have a broad benefits package built around your work-life balance which includes :