Role : Reinsurance Operations Team Lead / Specialist

Location : London

Position type : Full time, permanent

About The Job

This is a key role that sits between the team of reinsurance technicians and the Reinsurance Operations Manager. We have three technicians based in London with a further team of five technicians provided by a third-party vendor based in India.

What you’ll spend your time doing :

Inter-Business Relationships

Lead and mentor London-based Reinsurance Technicians, overseeing all aspects of team performance and development, supporting professional growth of team members

Assist the Reinsurance Operations Manager in the management of the relationship between MS Amlin and the third-party vendor providing reinsurance resource

Assist the Reinsurance Operations Manager in collaborating closely with other leaders to drive the development of the Outwards Reinsurance function to better support the rest of the business

Collaborate with the Buying team and provide inputs required for activities undertaken collectively

Manage and maintain robust relationships across MS Amlin, representing Reinsurance Operations on internal working groups or committees as needed

Collaborate closely with Claims team, representatives of the underwriting teams, Finance, Actuarial and Treasury teams to ensure smooth operation of business and effective communication is in place through all areas of the business

Establish and oversee technicians’ relationships with key external third parties including third-party vendors, brokers, reinsurers, co-reinsurers and auditors

Stay informed about internal customer requirements, looking to constantly develop management information, streamline processes, and ensure consistency and accuracy in reporting

Outwards Reinsurance operations

Working with departmental peers, lead the management of all aspects of outwards reinsurance operations from policy entry to credit control for all reinsurance types

Provide guidance to technicians on complex dispute resolution and elevate intricate issues to the relevant management level for resolution

Oversee reinsurance credit control and manage escalation where this becomes necessary

Assist and provide guidance to Reinsurance Technicians in addressing queries and writing-off bad debt

Take responsibility for management reporting, including developing reporting so that it meets business requirements

Ensure the team adheres to monthly and quarterly processing deadlines

Support with additional activities including ad-hoc project support and catastrophe ultimate netting down as required

Lead weekly team meetings

Compliance and Risk Management

Conduct role in accordance with the Company’s Business Ethics policy and all regulated entities as appropriate

Assist in the identification of all potential risks (credit, market, operations) related to reinsurance activities and support risk management frameworks

You’re going to enjoy this job if you also…

Work best as part of a team

Are a natural mentor to less experienced colleagues

Have excellent communication and collaboration skills to bridge gaps between technical and non-technical stakeholders

Have exceptional analytical skills and strong business acumen

Demonstrate a high degree of attention to detail and accuracy

Are a strong problem solver with focus on continuous improvement

Possess sound judgement and decision-making capability

Are highly adaptable, proactive, and thrive in dynamic environments to meet evolving business needs effectively and promptly

What you’ll need :

For this particular role there are some important qualities and experience we need you to have. These include :

An excellent knowledge of technical outwards reinsurance operations including reinsurance processes, procedures and regulatory reporting requirements

Proven experience team leadership or mentoring role, with the ability to guide team members effectively

Strong understanding of Lloyd’s processes and reinsurance best practice

Highly proficient in MS Excel

What you can expect from us :

A competitive salary and benefits package is a given, but you can also expect :

A great team and supportive colleagues.

An open mind (especially to new ideas and ways of doing things).

A strong focus on diversity, inclusion and equal opportunities.

A programme of wellbeing and mental health support.

Employer-supported volunteering (ESV).

Continuous learning.

Study support.

Structured career development.

About MS Amlin

MS Amlin is part of a global top-10 insurance group, MS&AD. We’re made up of four distinct businesses covering global reinsurance, Lloyds franchise, local specialty insurer, and business services.

Conduct Rules

With the implementation of the SM&CR (Senior Managers & Certification Regime), the Financial Services and Markets Act gave the FCA new powers to write conduct rules and apply them to all employees within a firm. The Conduct Rules set basic standards of good personal conduct. They stipulate that you must :

Act with integrity.

Act with due care, skill and diligence.

Be open and co-operative with the FCA, PRA and other regulators.

Pay due regard to the interests of customers and treat them fairly.

Observe proper standards of market conduct.

LI-MSAUL