Bickley Insurance Services Ltd is a general insurance broker, dealing with both Commercial and Personal Lines insurance policies. We are based in Wallington, Surrey and were established over 35 years ago by our Managing Director, Jeff Bickley. We have over 5,000 loyal clients and continue to develop and grow year-on-year. We are also part of the JMG Group, a top 30 UK broker, with a strong presence across the UK.
The opportunity
We have an opportunity for an experienced Account Handler to join our growing team based in Wallington. The role will support the Existing Business division, servicing existing Clients and arranging renewals of commercial policies along with providing cover for personal lines policies when required.
This is a key role that will be responsible for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of insurance. Our Account Handlers ensure a high-quality service is provided to all clients in accordance with their specific needs and requirements.
Key areas of responsibility include :
- Ensuring accuracy, efficiency and professionalism when dealing with both client and insurer and conducting high quality work in relation to; New Business, Renewals, Mid-term adjustments, Queries, Premium Finance Arrangements, and Issuing Cover Notes.
- Ensuring all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.
- Always promoting exceptional customer care standards.
- Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance.
- Actively securing renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover.
- Promoting and increasing the use of in-house premium finance.
- Supporting our Account Executives with duties where required.
What we’re looking for :
To be successful in the role, you must have the following skills;
Previous experience in an Account Handler role within a broker environment.Working knowledge of insurance products (preferably commercial and personal lines).Experience of working to high standards of FCA compliance.I.T. skills including use of an insurance IT system, ideally SSP or Acturis.Strong organisation skills.The ability to work to a high level of accuracy.Exemplary customer service skills with the ability to build solid relationships with clients and insurers.Willingness to work towards Cert CII or already hold qualifications.Benefits :
Company eventsCompany pensionCycle to work schemeEnhanced maternity leaveEnhanced paternity leaveFree parkingGym membershipHealth & wellbeing programmeLife insuranceSick payStore discountJob Types : Full-time, Permanent
Experience :
insurance broking (4 year minimum preferred)
Job Types : Full-time, Permanent
Schedule : Monday to Friday
No weekends
Job Types : Full-time, Permanent
Pay : From £30,000.00 per year
Benefits :
Company pensionCycle to work schemeEnhanced maternity leaveEnhanced paternity leaveFree parkingReferral programmeSick paySchedule : Monday to Friday
No weekendsWork Location : In person