Software Support and Development Engineer

Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.

As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.

What we offer : About Dematic :

Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.

Learn more here about Dematic's Software -

Tasks and Qualifications :

Key Responsibilities :

Delivering 2nd line support services for both new and long-term existing customers.

Carrying out software support including documentation of incoming service cases including a description of solutions.

Collaborate with functional departments on software projects and provide insightful feedback.

Support international project commissioning and after-go-live support.

Service support for existing customers.

Provide software development for WCS, MFC and OFS systems (PTL, PbV).

Handle change request processing for existing customers.

Qualifications & Experience :

Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.

Experience with software architectures and software development in Java.

Knowledge of Warehouse Management / Execution systems would be beneficial to the role.

Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.

Experience within a similar 2nd line IT or Software support function.

Experience in Java software development.

Confident handling of databases (Oracle).

Willingness to share 24 / 7 on-call duties with the team.

Ability to travel when needed.