User Researcher- Mercator

We're seeking a dynamic, forward- thinking? User Researcher with excellent communication skills. You will be open-minded, happy to work on your own or as part of a team and want to learn new technologies and promote best practice.

Mercator User Researchers work as part of multidisciplinary agile scrum teams to deliver high-quality digital services that meet the Government's Digital by Default Service Standard. You will lead the formal usability testing process for digital services - developing user recruitment briefs, test moderation, analysis and report writing. You will work closely with Designers, Business Analysts and Software Developers to turn user data into actionable user stories that influence product / service direction and prototype development.

As a User Researcher you will :

Work with Service / Product Managers to devise appropriate research strategies to generate focused insights to inform service development

Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early - stage concept and prototype testing, guerrilla research and usability testing sessions)

Design, script and analyse quantitative surveys

Manage qualitative / quantitative research projects such as proposition development, visual identity and customer experience mapping

Present findings, recommendations and...