Service Engineer UK based • Meltham, Huddersfield •

Service Engineer

Location : remote

Start Date : October 2024

Background to the Appointment

Wayland Additive Limited is a West-Yorkshire based company pushing the boundaries of electron beam 3D metal printing. Wayland’s goal is to develop, manufacture and sell metal Additive Manufacturing (“AM” – 3D printing) machines to industrial end-users such as major players in the aerospace and medical industries. These machines are technically high complex with many components and a sales value in excess of £1m each.

Wayland’s technology is based around highly sophisticated evolutions from the worlds of scanning electron microscopy and electron beam lithography. As a result of these innovations, the machine will offer higher productivity, unparalleled process monitoring and control, and versatility in materials.

The Wayland team controls the whole design and IP of the machine. All components are sourced by the company and its production department assembles and tests the machines prior to shipping.

The Job

Overview / Purpose / Background :

Working as part of the UK Service and Support Team, responsible for the installation and maintenance of highly complex Metal Additive Manufacturing capital equipment on client sites across the country. Utilising specialist tools and diagnostics equipment to ensure the continued fault-free operation of each machine at predefined service intervals and to provide unplanned repair services to clients as required with predefined SLA’s. To ensure that all company and client standards are adhered to and the best aftercare is provided at all times. Ongoing collaboration and support across other areas of Wayland Additive including reporting all service history and defective machine parts.

Job description / Responsibilities :

• Installation and testing of new machines on client sites
• Provide training to customers on the proper operation of their equipment
• Planning and organising service visits
• Performing diagnostics, maintenance and repair on machines
• Fixing or replacing defective parts or components and keeping detailed records of all work carried out on each machine
• Completing service and maintenance reports and providing feedback to Service Manager as required
• Answering customer queries via telephone and email
• Liaise with Service Manager for all parts ordered, inventory management and timeliness of order completion

Skills / Experience

Skills & Experience

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Desirable Skills :

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