Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

About the Role

Being the front-line face of the leadership team, the Retail Manager is skilled at building high-performing teams and delivering effective performance coaching across both face-to-face and virtual channels. This is achieved through high levels of presence on the floor and a natural ability to inspire and engage sales colleagues through story-telling and a culture of continuous feedback.

It’s that authentic and inclusive culture you create, alongside a flair for working with data and insight, that will help your business exceed performance targets and deliver exceptional operational standards – treating your area as your own business within a business.

About You

You’ll have an exceptional track record in building, leading and supporting teams to achieve success.

Amongst the qualities that make you shine are :

• You’re a relationship led leader and have proven performance coaching ability, ideally in a fast paced Retail or Hospitality environment.
• You know your team like you know your family and you lead from the front. You’re present and showing your team the “how” and role modelling what great looks like.
• A genuine “people person” with a passion for helping others learn and grow - you get a kick out of helping your team members succeed.
• You have high levels of emotional intelligence and self-awareness and ability to flex your style.
• Data led decision making is key. You’re confident in analysing and interpreting multiple data sources to take appropriate actions spot new opportunities.
• Personally comfortable with ambiguity and change. We’re looking to you to help your team navigate changes across Retail and the business whilst maintaining high levels of engagement. If you have change leadership experience then so much the better.

About Us

As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll enjoy a package that includes, eligibility for a competitive bonus, 25 days’ holiday, your birthday off, up to 33% Harrods discount (including our restaurants), the opportunity to join our generous pension scheme and a culture of recognition which celebrates and rewards individual achievement.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods