Job Summary :
The Call Off Specialist has overall responsibility for driving the flow in the Call Off facility at Cazoo. Working with key stakeholders within Cazoo, the Call off Specialist will support further development of the call off process, identifying and delivering key projects that will enhance customer satisfaction and achieve overall business goals.
- Hours : Full Time 40.25 Hours per week MON-SUN (5 / 5 / 4 Shift Pattern)
What you'll be doing :
Action the day-to-day loading of the Call Off operation including Road Test, workshop, and bodyshop.Liaise with the Production Team for vehicle repairsEnsuring cars are ready for trunking for last mile delivery on timeLiaise with the Yard team to arrange the correct flow of cars into the call off processUpdate the CS team of any issuesUpdate ECD’s on cars that are in repairOrdering and maintaining impressed stockIndividual parts orderingMonitoring and communicating loose item issuesKey skills and experience required :
Significant experience of leading a large team in a fast paced, consumer focused environment.Proven leadership ability, able to motivate teams to deliver high quality output in line with priorities, creating a winning culture.Ability and experience of influencing at all levels across the organisation and beyond.Experience of scaling new premises and teams to drive customer and commercial advantage.Programme management and process improvement experience with familiarity of appropriate tools and techniques.Highly motivated individual with the ability to successfully work in a dynamic, fast moving startup environment.Why join us :
A friendly and fast paced working environmentOpportunities to work on a large range of vehicle manufacturers and models to help broaden your skill setExcellent shift patternA competitive salary and bonus structureFull training and continued support23.5 days annual leave, plus an extra day for your BirthdayWellness fund - you are allowed to claim £100 per year for wellbeingCycle to work schemeHealthcare provisionEmployee assistance programmeLife insurancePension (5% matched)li-dni