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Newton Abbot Jobs

Office Angels, UKNewton Abbot, Devon

30+ days ago

Salary

£19,000.00–£23,000.00 yearly

Job description

JOB TITLE : Customer Service / Office Administrator

LOCATION : Newton Abbot

SALARY : £19,-£23, per annum DOE

HOURS : Full time, 08.30am-5.00pm, Monday to Friday

BENEFITS : Good holiday package, pension scheme, modern office with great amenities, casual dress, and welcoming environment!

THE COMPANY : An award-winning, local company, who really focus on employee wellbeing.

THE ROLE : We are delighted to be recruiting for a Customer Service Administrator for this great Newton Abbot based company. You will be joining a team who all support each other and work towards the common goal in a positive, fast-paced environment. You will be an integral part of the customer service team, providing a first-class service to the business's clients, alongside administrational needs, and customer management.

Daily duties will include :

Answer customer calls, via phone and reply to email enquiries
Update customer records and maintain database and company system
Resolve and record any customer queries in a timely manner
Account manage existing customers ensuring that they are receiving the best possible service
Respond to email enquiries and general administrative tasks
Ensure all parts of the customer's order process has been successful
Process all customer documentation and maintain files and records

The successful candidate :

Excellent communication skills and telephone manner

Customer service experience, this could have been gained in hospitality or retail

Strong IT and MS Office skills

Willing to learn new systems and undergo training

A resilient, can-do attitude where no job is too big or small

Works well in a team, and happy communicating with the wider company

Takes onboard feedback in order to progress personal development in the role

A positive disposition and someone who enjoys a fun dynamic environment