Description

Reporting to the Operations Director, your role as the Regional Search Area Manager is to ensure that our team of search agents operate to maximum efficiency delivering accurate information and returning within our agreed SLA’s.

This includes monitoring performance, team management, reporting and completing ad hoc tasks where necessary, to ensure our customer needs are met. You will have demonstrable experience in managing teams in a B2B environment.

Key Responsibilities

• Maintain a team of Search Agents that always operates to maximum efficiency.
• Monitor performance for Search Agents to ensure meeting required KPI and standards.
• Support and advise your team where complex queries or problems arise, ensuring that they are even better equipped to handle such situations in the future.
• Support mailbox management relating to Search Production where required.
• Maintain correct recording of relevant information for accurate search production.
• Provide reporting to Management as required.
• Monitor and manage your team’s workload, holidays, sickness and other absences, ensuring that there is always cover to deliver searches in a timely fashion.
• Work with HR to ensure that poor performance and employee issues are dealt with swiftly and appropriately.
• Be a strong leader and coach for your team, setting clear goals and objectives and ensuring that it has the support, skills, resources, training and behaviours that will enable each member to succeed.
• Could be required to visit relevant Councils, departments and Water Utility Companies to collect data for the timely and accurate completion of Regulated Searches, for both a personal workload and when providing cover and support for your team.
• Keep completely up to date with all relevant information "e.g. Local Plans".
• Maintain strong working relationships to ensure that data can be collected as efficiently as possible and work pro-actively with Councils and Water Utility Companies to improve processes.

Skills, Knowledge & Expertise

Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

Dye & Durham is a global leader in legal technology. The company’s three categories of integrated solutions – practice management, data insights and due diligence, and client onboarding – give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.

Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.