Community Response Officer

The Vacancy

Due to ongoing team growth and internal progression, we are looking for two new Community Response Officer’s to join our team on a fixed-term basis.

This role will be working on a fixed term basis until 31st March 2025.

You will be working as part of a team of multi-skilled staff, all of whom work together to deliver a high quality 24-hour service including - Concierge, CCTV, door entry, mobile patrols, visits to vulnerable tenants as well as an anti-social behaviour response.

• Your day to day duties will mainly consist of;
• Monitoring CCTV cameras and respond to incidents of crime and anti-social behaviour in accordance with procedures.
• Being expected to manage the concierge system and respond to all calls.
• Ensure you contact the relevant emergency services in emergency situations.
• Ensuring that faults with the CCTV / Concierge service to the maintenance contractor and / or Team Leader or Housing Manager are reported accordingly and accurately.
• In order to undertake this role, you will need the following key skills knowledge & experiences;
• Security Industry Authority (SIA) Licensed or willing to be trained
• Understanding of issues in relation to crime, anti-social behaviour and the environment.
• Knowledge of CCTV and Concierge systems
• Good working knowledge of IT systems
• Understanding of the need for confidentiality.

If this sounds of interest please take a look at the attached Job Description and Person Specification ensuring that your CV covers the required experiences and expected behaviours.

The successful candidate will be required to meet the security screening requirements for the screening checks to BS7858 standards which include; 5-year employment & residence checks, DBS & a financial history check.

Why join us?

Not only do we have an Investors in People recognition we are also recognised by the Top Employers Institute as a Top Employer 3 years running. In addition we offer a wide range of additional benefits such as;

Additional leave (we let you buy and sell additional holidays) Enhanced leave options for maternity, paternity, adoption & shared parental leave Enhanced pension scheme contributions Our Health care plan gives you money off a gym membership, money back for dental, optical & therapy costs and more Car Lease Scheme Cycle to work scheme Volunteering days in the local community

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our tenants and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

Awarded ‘Investors in People’ Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.

Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.