Customer Support

About Our Client

Working within a dynamic team of 25, this role is based in Warrington as part of the client services hub. This company is a UK market leader who have grown significantly in the past 5 years.

Job Description

In this role you'll find no two days are the same. You'll find yourself working between urgent customer requests and planed maintenance, this will involve a mixture of conversational and administration work.

• Receiving and making phone calls to schedule maintenance work.
• Building strong relationships with contractors.
• Managing appointments and scheduling urgent repair work.
• Ordering parts and materials needed to complete jobs.
• Responding to customer queries via email.
• Recording job progress on the inhouse system.
• Raising quotations to send out to customers.
• Raising invoices when the work is complete.
• Providing an excellent customer service in all customer interactions.
• Working closely with out departments in the business to ensure the day to day business runs smoothly.
• Monitor market trends and competitor activity within the property industry.
• Provide regular reports on account performance.

The Successful Applicant

A successful Account Manager should have :

• Experience of working in a telephone based role is essential.
• Strong written communication skills.
• Excellent communication and relationship-building skills.
• A customer-focused approach and ability to handle complex queries.
• Proficiency in MS Office suite, ideally a little experience in excel.
• Ability to work independently and as part of a team.
• Able to work on shift rotations, including weekends (Earliest start 7am, latest finish 7pm).
• Able to work full time out of an office in the Newton-le-Willows area.

Experience working in a facilities, supply chain, ecommerce, logistics, engineering or similar is an advantage.

What's on Offer

• A competitive salary between £26,000 and £29,000 per year.
• Working from shifts, between 7am-7pm, including weekends.
• Excellent company benefits, including flexibility in working hours, external training and personal development.
• A positive and collaborative company culture.
• Excellent holiday entailment, pension, free parking and staff incentives.