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Medical Receptionist

Medical Receptionist

Higherland SurgeryNewcastle, Staffordshire
19 days ago
Job type
  • Part-time
  • Permanent
Job description

Job summary

We are looking for a part time receptionist to join our friendly and supportive team.

Experience of working in a GP Practice is preferred.

Main duties of the job

To be responsible for undertaking a wide range of secretarial andadministrative duties and the provision of administrative support to themultidisciplinary team.

Duties can include, but are not limited to, theprocessing of information (electronic and hard copy) in a timely manner,liaising with multidisciplinary team members and external agencies such assecondary care and community service providers in accordance with current policies,including the use of the electronic referral service (ERS).

Helping and supporting patients both in person and on the phone.

Answering telephone calls and booking appointments. Prescription processing. Coding and actioning letters

Using EMIS, our computerised patient system. Training can be provided.

Admin duties including completion of tasks, sorting and opening post and dealing with queries. Answering the telephones and dealing with queries arising.

About us

We are a busy GP Practice located on the outskirts of Newcastle-under-Lyme. We have a practice population size of around 4800 patients from diverse backgrounds.

Our team includes

3 GP Partners

1 Practice Nurse

1 Healthcare Practitoner

1 Practice Manager

1 Office Manager

2 Senior Admin

1 Receptionist

2 Apprentices

We are also a Keele Medical School accredited training provider. We are invloved with Foundation Doctors and are an established GP Vocational training practice.

Job description

Job responsibilities

Administrative Support

  • Provide comprehensive secretarial and administrative support to GPs and other healthcare professionals.
  • Prepare, manage, and maintain patient correspondence, including referral letters, reports, and medical documents, using appropriate software and templates.
  • Maintain patient confidentiality and adhere to data protection regulations.

Communication

  • Act as the first point of contact for queries from patients, healthcare providers, and other third parties.
  • Manage telephone and email inquiries professionally, redirecting or escalating as necessary.
  • Relay messages accurately and in a timely manner to the appropriate team member.

    • Document and Record Management

  • Maintain accurate and up-to-date electronic and paper records.
  • Monitor and manage deadlines for patient referrals and follow-ups.

    • Skills and Qualifications Essential

  • Previous experience in a medical or similar administrative role.
  • Proficiency in office software (, Microsoft Office Suite) and familiarity with electronic patient record systems (, EMIS, SystmOne).
  • Excellent organisational skills and attention to detail.
  • Strong communication skills, both written and verbal.
  • Ability to handle sensitive information with confidentiality and discretion.

    • Desirable

  • Knowledge of medical terminology.
  • Experience using electronic referral systems (, eRS).
  • Familiarity with NHS processes and policies.

    • Personal Attributes

  • Professional and approachable demeanor.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and initiative.
  • Calm under pressure and able to prioritise tasks effectively.

    • This role is pivotal to ensuring the smooth operation of the GP surgery, supporting both clinical staff and patients with excellent administrative and communication skills.

    Person Specification

    Qualifications

    Essential

  • Person Specification Receptionist
  • Qualifications - Essential
  • Educated to GCSE level or equivalent- desirable
  • GCSE Mathematics & English (C or above)- Desirable
  • Experience
  • Experience of working with the general public - essential
  • Experience of administrative duties - desirable
  • Experience of working in a health care setting as a medical secretary - essential
  • Skills
  • Excellent communication skills (written and oral) - essential
  • Strong IT skills - essential
  • Clear, polite telephone manner - essential
  • Competent in the use of Office and Outlook - essential
  • EMIS Web user skillsdesirable
  • Effective time management (Planning & Organising) - essential
  • Ability to work as a team member and autonomously - essential
  • Good interpersonal skills - essential
  • Problem solving & analytical skills - essential
  • Ability to follow policy and procedure - essential
  • Personal Qualities
  • Polite and confident - essential
  • Flexible and cooperative - essential
  • Motivated - essential
  • Forward thinker - essential
  • High levels of integrity and loyalty - essential
  • Sensitive and empathetic in distressing situations - essential
  • Ability to work under pressure- essential
  • Other requirements
  • Flexibility to work outside of core office hours- essential
  • Disclosure Barring Service (DBS) check- essential