Application Support Analyst

Job Description

Job Title : Senior Application Support Analyst

Location : London (hybrid)

Contract : 6 months (ongoing)

Skills & Competencies

Mandatory :

• Energy Trading and Risk Management (ETRM) Systems experience – ideally ZEMA – more broadly Commodities Trading background.
• Ability to deliver and understand the importance of customer service excellence, face to face, over email and by telephone.
• Excellent Interpersonal and relationship building skills.
• Strong troubleshooting and analytical skills
• Ability to follow defined processes to complete tasks.
• Ability to prioritize workload to meet strict service level agreements and business deadlines
• Ability to work without direct supervision
• Ability to successfully manage and see through to completion several high-priority tasks / issues at the same time
• Ability to show leadership and team management
• Technically proficient in MS Windows Server (2003 / 2008 / 2012) and MSSQL (2005 / 2008 / 2012), Web Technologies, MS Windows 7 and above.