From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one : our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.
Who are we, and what is the role?
The Howden Markets team operates within Howden to implement the Group’s strategy to co-ordinate, handle and develop strategic insurer and reinsurer relationships.
The job holder will be responsible for servicing and managing strategic capacity relationships for DUAL, within the context of the broader Howden carrier management and engagement strategy, led by Howden Markets.
The individual will work closely with the MGA broking teams and DUAL underwriting teams, to achieve closer strategic alignment between existing & prospective capacity providers and DUAL.
The job holders will be required;
- To help build a strong, trusted relationship with the capacity providers / prospective capacity providers on behalf of DUAL (part of Howden)
- To act as a point of contact for assigned capacity providers.
- To understand the insurers’ businesses and their needs in order to seek further opportunities for them to work in collaboration with DUAL or alternatively anticipate capacity challenges in advance.
- To deliver data reporting on a periodic and / or ad hoc basis on behalf of DUAL for key capacity providers in order to maintain oversight, satisfaction levels, and promotional activity.
- To support the wider DUAL Markets team on initiatives and projects that contribute to DUAL’s and the Group’s success.
Additionally, they are responsible for ensuring that day to day activities operate in accordance with applicable Company and / or Group policies to achieve targets, develop the business and deliver an excellent and comprehensive service.
What will you be doing?
Planning and Strategy :
Working with relevant stakeholders at key insurers (incumbent capacity providers or prospective capacity providers for DUAL) to understand insurer delegated appetite and business strategy. Often these will be one or a combination of carrier distribution teams, head of delegated underwriting, or C-suite executives.Conduct and maintain mapping across key capacity providers and prospective markets.Creation and supporting delivery of DUAL Market’s collateral, working closely with DUAL’s marketing and communications team (e.g DUAL value proposition, internal & external surveys)Supporting the senior leadership team within DUAL via co-ordinating high level external engagement and all collateral ahead of time (eg. briefings, data, relevant news)Delivers assigned tasks and also contributes to other projects and initiatives, as requiredProvides relevant management information to senior representatives within DUAL, as requiredArticulates the DUAL story and strategy to the insurance market at all times in a comprehensive mannerUnderstanding and delivery of business objectives regarding portfolio / digital strategy and placement, as required or relevant to DUALCreating new value internally for not only DUAL Group, but Howden Group by having awareness of key individuals, portfolios and opportunities internally.Technology & Account Management :
Supports and leads the delivery of services to capacity providers or prospective capacity providers on behalf of DUALSkilled at data analysis and processing functions, such as, but not limited to, underwriting tools, processing platforms and Microsoft ExcelKeeps carrier clients and DUAL stakeholders informed, acting as a point of contact for queries to help ensure efficient and effective resolutionBoth leads and assists with outlining solution options and making recommendations both internally and externallyProvides comprehensive data analysis and compiles reports / presentations to support projectsIdentifies risks, highlighting these to relevant parties in good time and ensuring mitigating action is takenRemains aware of the market landscape (e.g. competitors, potential changes / risks, industry standards, new opportunities etc.)Policy, Process and Procedures :
Ensures up to date records are maintained at all times on the Group systemsKeeps informed of all legal and regulatory developments relevant to DUAL / HowdenFollows the company processes and proceduresInsurers / Capacity Providers & DUAL / Howden
Develops strong relationships with the Business Units within the Group and external stakeholdersCoordinates, manages and develops strategic insurer relationships to ensure delivery meets expectations and is compliantActs as a point of contact for capacity management requirements, issues and queriesFacilitates smooth communication between various parties within DUAL / HowdenCompetently handles insurer issues relating to relationship management and raises them to Line Manager if neededGrows capacity provider relationship to help expand future opportunitiesSuppliers / Markets
Maintains relationships with third party solution providersMaintains relationships with markets beyond incumbent and prospective capacity providers where requiredOther
Promotes and ensures collaboration across other Howden Markets team pillars, e.g. Carrier Management, Consulting, Howden Tiger Markets, Placement AdvisoryPromotes and instils confidence in DUAL Markets services / products across all partnersEnsures the wider DUAL Markets team understands capacity requirements and demandsConsistently delivers an excellent and comprehensive serviceShares information that could be beneficial to DUAL / HowdenPromotes what we value and contributes to a positive culture within HowdenAttends external seminars, forums and events where necessary, to positively represent the Group and increase own knowledge and understanding of changing needs and market trendsWhat do we need from you?
Understanding of the Relationship Management function in an insurance settingUnderstanding on insurance industry and composite / Lloyd’s insurer landscapeUnderstanding of London Market operations (Lloyd’s, IUA, LPSO, LPC etc.)Understanding on MGAs and the different procedures / rules that apply to a MGA compared to an insurerDemonstrable experience within a broking / underwriting / relationship management roleHighly organised, with good planning / prioritisation / time management skillsExcellent attention to detailEnterprising : able to spot opportunitiesBroad vision : sees connections and big pictureStrong inter-personal skillsConsultative and collaborative natureAbility to manage expectationsExcellent listening and communication skillsHighly proficient user of MS Word, Excel and Power PointEducated to degree standard (desirable, but not crucial)Commenced study for ACIIOur Culture : People First
We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in :
An employee-ownership modelAligned external investorsThe trust and integrity born of friendshipExpertiseIndependenceOur focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
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