Surveying Quality Manager

Job Profile

Trading since 1989, Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats and Northern Ireland. This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.

We're part of the LSL Property Services Group PLC, which includes household names Your Move and Reeds Rains as well as the mortgage network PRIMIS. We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.

The Surveying Quality Manager will work as part of the wider Technical and Quality teams who assist the Head of Quality in providing advisory services to internal stakeholders. The role will involve active monitoring of surveyor technical compliance and provision of technical guidance to the business and suppliers.

Regular national travel may be required with presence in the Kettering Office (NN15 6PP) to suit business needs.

Main Accountabilities

• Maintain and enhance ’s internal policies and controls with Quality and Technical teams.
• Work closely with Customer Care to mitigate against and reflect on indemnity claims and the Post Valuation Query team to reduce the number of queries into the business.
• Work with the Project Team as a subject matter expert on internal products.
• Attending regular internal meetings.
• Monitor and react to industry news and policy changes.
• Contribute to articles and analysis of industry press on a range of issues affecting the sector including detailed analysis on key aspects of the residential market.
• Create and issue regular guidance to internal stakeholders.
• Answer internal technical and policy queries within SLA agreement.
• Support Learning and Development in creating learning material for internal compliance.
• Become a Technical and Quality lead within the B2C environment, providing guidance on level of reports; including Home Survey Product technical guidance, MI analysis and audit support.
• Contribute to audit and quality compliance.
• Input on contracts, with relation to SME lead on B2C Products.
• Support with internal risk reports and dashboards used across the business.
• Become one of the subject matter experts for internal policies and processes including managing the Valuation Controls Manual.
• Contribute to quarter end, month end and key milestone reporting.
• Use analytical skills to interpret and analyse data, identify trends, and generate actionable recommendations to inform and guide strategic decisions to management.

Knowledge and Expertise (relating to specialist knowledge and expertise required to undertake the role)

Essential

Desirable

Qualifications

Apply

If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Mike Brett on 07767 100622 or – alternatively apply with your CV and covering letter for a quick response.

LSL Property Services are dedicated to protecting your data – our Recruitment Privacy Notice can be viewed

PRE EMPLOYMENT SCREENING - All of our employees have to pass a Criminal Records Disclosure and Credit Referencing Process in order to work with our lender clients, if you are unsure on this, ask the team and we'll be happy to explain the process.