Camera Systems Support Engineer Cambridge
Our client is seeking a skilled Technical Support Expert to join their team. This role is based in Cambridge with regular travel to their headquarters in Oxford, as well as national and international travel to support customers.
For this position you will need to have experience in the development of camera systems.
Key Responsibilities
- Build, test, debug, and document production-level systems and products
- Develop user guides, application notes, and demonstration materials
- Conduct technical demonstrations for customers and internal teams
- Provide timely and effective technical support to customers via email, phone, and in person
- Troubleshoot and resolve technical issues related to products
- Collaborate with engineering and product teams to improve product quality and user experience
Requirements
Bachelors degree in Electrical Engineering, Physics, Computer Science, or a related fieldA minimum of two years experience in a technical support role, preferably in a hardware or software environmentStrong problem-solving skills and attention to detailExcellent written and verbal communication skillsAbility to explain complex technical concepts in a clear and accessible mannerProficiency in relevant programming languages and software toolsExperience with documentation and t...