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Customer Service Specialist (6371)

Brampton Recruitment LtdNewcastle under Lyme, Staffordshire

30+ days ago

Salary

£25,000.00 yearly

Job description

Boasting a friendly working environment, a varied role with no day the same, impressive offices and good benefits with a competitive basic salary.

Our client is a specialist training provider operating worldwide to deliver training into a niche market, are seeking a confident and dynamic individual to join their busy team. Boasting a friendly working environment, a varied role with no day the same, impressive offices and good benefits with a competitive basic salary.

Job Description :

Based within their international Customer Care Team, you will oversee the provision of support to customer organisations and certified instructors. As the Customer Service Specialist, you will be responding to and resolving customer’s queries and issues and ensuring systems are in place to monitor compliance with company standards and those of certifying bodies.

Duties to include :

As the Customer Service Specialist, you will be supporting operational change within the team to ensure efficient and effective use of resources.
Resolving customer queries (telephone / email / online)
As the Customer Service Specialist you will be taking incoming and outgoing telephone calls
Respond to internal and external information requests / queries
As the Customer Service Specialist you will review and monitor recorded training on the website
Collation and review of customer feedback
As the Customer Service Specialist you will be the first line of response to customer complaints
Monitoring adherence to company and regulatory body standards
Maintenance of customer records (Microsoft Dynamics CRM)

It would be good to see candidates with :

Previous experience working in a busy office supporting customer queries and complaints

Educated to A-Level

Strong administration and data entry skills

Proficient in Microsoft Office, (Word, Excel) and other IT software

Experience in the use of computerised CRM systems

Excellent written and verbal communication skills

Detail-oriented and a diligent approach to the completion of tasks

Solution-focused

Excellent interpersonal skills

Experience and ability to manage multiple tasks simultaneously

Ability to work to deadlines and to be able to prioritise tasks and requirements

Excellent time management

Working knowledge of computerised CRM systems (preferably Microsoft Dynamics)

Hours Monday – Friday 9 : 00 am – 5 : 00 pm with the odd day working 8 : 00 am – 4 : 00 pm due to business needs.

Salary : £ 25,000 Per Annum

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.