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Retail Sales Advisor Swatch Edinburgh 40 hours per week

Retail Sales Advisor Swatch Edinburgh 40 hours per week

The SWATCH GroupCity of Edinburgh, Scotland, United Kingdom
5 days ago
Job type
  • Full-time
Job description

Job description

Sales

  • Greet and serve all customers providing a fast friendly service.
  • Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
  • Ensure good knowledge of all functions of watches and other Swatch products.
  • Provide reliable information to customers in all matters relating to guaranteed and after sales service.
  • Help display merchandise as directed.
  • Contribute to the store reaching its monthly sales targets.
  • Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required

Security

  • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
  • Maintain / build a general awareness of products and security hot spots.
  • Follow Company policy and procedures for opening / closing the store.
  • All transactions to be handled in a responsible and secure way

    • Reporting

  • Accurate reporting of all administration and stock control.
  • Collation of sales figures.
  • Clearly articulate / communicate any issues the store has had in the absence of the Store Manager and / or Assistant Manager

    • Care of the Store

  • Ensure the store is kept clean and presentable at all times.
  • Delegate tasks to colleagues to ensure productivity during peak trade

    • Communication

  • Adhere to company policies and regulations.
  • Attend briefing sessions as directed by your line manager.
  • Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
  • Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
  • Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
  • Be familiar with international customer’s customs and culture.

    • Product Knowledge

  • Attend regular training programmes.
  • Confidently deliver product knowledge and train colleagues on upcoming collections
  • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
  • Be able to deliver good product knowledge to our customers.

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    Retail Sales Advisor • City of Edinburgh, Scotland, United Kingdom