Change Analyst

Job Description

Are you a detail-oriented, proactive individual with a passion for driving seamless IT change? We’re looking for a Change Analyst to support our Change Manager and play a key role in ensuring technology changes happen smoothly, with minimal disruption and maximum clarity.

About the Role

As a Change Analyst, you’ll be at the heart of our Change Management process — reviewing requests, coordinating stakeholders, facilitating communication, and ensuring changes are effectively implemented across the business. You'll help maintain the quality and integrity of our IT services while enabling innovation and continuous improvement.

What You’ll Be Doing

Supporting the Change Manager in overseeing the Change Management lifecycle

Reviewing and validating Change Requests for accuracy and compliance

Scheduling and coordinating CAB (Change Advisory Board) meetings

Keeping the Change Management database accurate and up to date

Ensuring clear, timely communication across technical and business teams

Monitoring change progress and capturing learnings through post-implementation reviews (PIRs)

Guiding teams on Change Management policies, processes, and best practices

Facilitating emergency change reviews and approvals

Producing reports and identifying trends or risks in change activity

Collaborating with Configuration Management and other ITIL-aligned teams to maintain process

Qualifications

What We’re Looking For

Experience working in a Change Management or Change Analyst role within an IT Service Management (ITSM) environment

Hands-on experience coordinating IT changes — including scheduling, documentation, and stakeholder communications

Familiarity with ITIL frameworks and best practices

Experience using Change Management tools such as ServiceNow

Prior involvement in supporting or managing CAB (Change Advisory Board) meetings

Strong organisational skills with the ability to manage multiple change requests simultaneously

Excellent communication and interpersonal skills to engage effectively with stakeholders at all levels

Exceptional attention to detail, ensuring accurate documentation and compliance with change policies

Analytical mindset to assess risks, understand impacts, and support effective decision-making

Ability to perform well under pressure, particularly during emergency or high-priority changes

Proficiency in ITSM tools and Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and presentations

A proactive, adaptable approach to improving processes and contributing to a culture of continuous improvement

Additional Information

Did we mention the perks?

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer :

Annual Leave : Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.

Health & Wellbeing : Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.