Aftersales Manager

Job Description

Our client is a busy main dealership who are looking to recruit an experienced and successful  Aftersales Manager  to run their service department. This position requires a hands-on approach, overseeing the day-to-day operations of a small team of Vehicle Technicians and front of house.

Aftersales Manager Role :

To oversee all aspects of the Service Department operations – circa 4x Vehicle Technician, 2x Service Advisors

Reviewing CSI surveys and other measures for monitoring customer satisfaction

To challenge and drive the performance of the Service department staff to maximise daily perfoamnce

Manage, coach and motivate your team to build long-term staff delight and potential progression

Controlling costs for the department

Monitoring performance against agreed targets / budgets

To control the recruitment process, as required

Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.

Review Service KPIs on a regular basis to track / monitor performance and identify trends

Aftersales Manager Requirements :

Previous experience as a Service Manager or Aftersales Manager who is successful in their current position

You will need to be a ‘leader’ of people and an ambassador for the Brand and Dealergroup.

Can demonstrate a stable career path.

In return you will be working in excellent facilities, for a company who can offer long-term career progression and a rewarding package

Package :

Basic Depending on Experience

OTE up to £40,000 – £45,000

Company Pension Scheme

Company Car

Progression Opportunities