POSITION SUMMARY

EVENT SALES EXECUTIVE

Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Start Your Journey in Canary Wharf

Ideally situated in the heart of Canary Wharf, the London Marriott Hotel Canary Wharf is the perfect place to work for those seeking a fast paced job in a thriving business community. With headquarters of major corporations on its doorstep, along with major event centres and venues, no two days are ever the same. Join the sales team here and be part of something special!

Job Summary

Responsible for the hotel’s Event Sales, this position reactively sells the hotel, managing the sales phase of incoming group and catering enquiries through to contract stage.

Day-to-day Responsibilities

• Responsible for the reactive sales of group bedroom and catering enquiries from start to contract handover. Enquiries will be mostly corporate, with a few exceptions. Communication channels include telephone, e-mail or 3rd party intermediary sites
• Qualifies business opportunities by understanding customer needs and recommends the appropriate features and services of hotel to exceed customer expectations; sells according to the business and operational strategy of the hotel
• Creates quotations and proposals based on customer requirements, conducts regular follow-up calls to identify changing needs, converts enquiries into confirmed bookings, issues contracts and ensures a smooth handover to the Events Team
• Inputs enquiries into the relevant booking systems and ensures data integrity
• Conducts site visits to showcase hotel
• Conducts post-event calls to obtain feedback on product quality and service levels and secure repeat business
• Builds long-term partnerships with new and repeat business customers and builds loyalty to the hotel and company
• Identifies potential opportunities for the wider business and turns over to the proactive Sales Team
• Engages with hotel Operations Team to ensure client expectations can be met and exceeded
• Executes exemplary customer service according to company’s standards to ensure customer satisfaction in the sales phase
• Carries out tasks as assigned by the Event Sales Manager

Other Responsibilities

Skills required

Benefits

In addition to a competitive salary and a target led bonus programme this role offers the following benefits :

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Update information board on a regular basis to inform employees of important events. Provide assistance and guidance to employees who are struggling with job duties (., low package sales numbers). Assign lead calls or emails to Sales Executives based on line rotation. Create spreadsheets to organize information related to Sales and Marketing activities (., mailing lists, tours). Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Encourage guests or callers to purchase or schedule preview package sales / tours and answer questions about property facilities / services.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education : High school diploma or GED equivalent.

Related Work Experience : At least 1-year of related work experience.

Supervisory Experience : No supervisory experience.

License or Certification : None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.