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End User Technologist

End User Technologist

CIBTLondon, England, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

Position Overview :

This role provides customer service-focused IT support in a diverse, global enterprise environment. The position involves working across various technologies and collaborating with multiple business areas to support incidents, problems, and requests.

Primary Responsibilities :

  • Identify, log, and resolve technical problems related to software applications and network systems.
  • Manage end-point security, including virus, malware, and spam protection.
  • Perform installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripherals.
  • Maintain network asset management, including inventory and technical documentation.
  • Administer and maintain end-user accounts and access rights.
  • Identify potential system improvements and changes for consideration and implementation.
  • Ensure work is completed within agreed service levels and departmental guidelines.
  • Create and distribute progress reports to management as required.
  • Perform other duties as assigned to fulfill the job function.

Position Requirements :

Education :

  • Graduation in computer science or equivalent work experience (minimum 5 years).
  • Preferred Certifications : M365 Fundamentals, AZ-104, MD-102, CCNA, Network+.

    • Experience :

  • Experience with IT support ticketing systems.
  • 2-4 years of experience as a Desktop Support Specialist.
  • Azure AD user provisioning and administration.
  • Microsoft MFA, SharePoint Online, Office 365 administration.
  • Imaging and support of Windows 11 desktops / laptops.
  • Preferred experience with Intune, Autopilot, Apple MAC, JAMF.

    • Skills Required :

  • Strong communication skills, both written and oral.
  • Excellent interpersonal skills.
  • Ability to communicate technical information in user-friendly language.
  • Self-motivated and goal-oriented.
  • Attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize and manage tasks effectively in high-pressure environments.
  • Customer service orientation.
  • Experience in team collaboration.

    • Work Conditions :

  • Sitting or standing for extended periods.
  • Dexterity to operate keyboards, mice, and handle computer components.
  • Occasional inspection of cables in floors and ceilings.
  • Lifting and transporting moderately heavy objects.

    • About Us :

    CIBT is a leading global provider of immigration and visa services, with over 1,600 professionals across 60 offices in 27 countries. We serve 75% of Fortune 500 companies, offering comprehensive services through our brands, Newland Chase and CIBTvisas. We are committed to delivering exceptional service and uphold values of diversity, excellence, integrity, teamwork, and expertise.

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    End User Technologist • London, England, United Kingdom