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Account Director - United Kingdom

Account Director - United Kingdom

InsiderLondon, United Kingdom
22 days ago
Job type
  • Full-time
Job description

Job Description

  • Own a portfolio of existing accounts and take responsibility for their retention and growth.
  • Identify upsell and cross sell opportunities within existing accounts.
  • Proactively own renewals in accounts in cooperation with the Customer Success team.
  • Succeed in a team selling environment for maximum account penetration and coverage.
  • Consistently forecast monthly and quarterly performance.
  • Negotiate deals and contracts at various levels within the targeted account, with primary focus / importance on “C” and enterprise level negotiations.
  • Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings.
  • Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
  • Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints.
  • Taking ownership of renewal success and strategy to achieve key commercial / contractual targets.
  • Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition.
  • Achieving customer advocacy goals with the marketing team with success stories, and testimonials.
  • Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

Requirements

  • 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
  • Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!
  • Proven track record of using sales & persuasive skills.
  • To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
  • To cherish one of our core ethos : care. You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support.
  • Passion for testing, measuring, and improving outreach and follow up effectiveness.
  • Strong communication skills in both writing and speaking (English).
  • High sense of responsibility and accountability.
  • A strategic thinker with excellent project and time management skills.
  • Experience negotiating and navigating contracts and legal discussions.
  • Thrives in a fast-paced, high growth, rapidly changing environment.
  • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
  • Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).
  • Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts,
  • Experience in managing various stakeholder relationships to get consensus on solutions / engagements required.

    • Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

  • Mens sana in corpore sano! You’ll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy!
  • We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders : )
  • Vitality - covering for your private medical care.
  • a chance to work in an international, diverse, and inclusive environment,
  • access and opportunity to gain a limitless network all over the globe,
  • a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
  • to be part of an industry that’s shaping the future of customer experience
  • access to many hard and soft skills pieces of training to help you improve and challenge yourself,
  • access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
  • space to share your skills through training sessions and workshops if you wish. Sharing is caring!
  • the infamous team activities that are bursting with fun,
  • no Dress Code!
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    Account Director United Kingdom • London, United Kingdom