About The Role

Your main day to day duties will include :

• Manage and handle installers invoices following compliance checks, along with any queries.
• Manage ad-hoc duties to support customer service where required.
• Review installers early payment requests and process where applicable.
• To handle internal and external reporting queries through various channels of communication
• Deliver exceptional levels of service to both internal stakeholders and external customers.
• To achieve departments targets and expectations in line with agreed SLA’s.
• Work as team / individual to achieve the weekly targets and execute resolution where possible.
• Support with reporting, to highlight trends or concerns.
• Offer problem solving solutions and follow up with stakeholders / departments with a ‘can do attitude’.
• Accurately recording information at all stages of the reporting reviews to ensure records are up to date.
• Identify and report on any processes that result in a poor customer experience.
• Make sure all administrative tasks are completed on time and to an exceptional standard.
• Accurately log feedback reviewed from the Field Team and report them to Key Stakeholders
• Perform admin tasks such as accurate report, record keeping, file maintenance and data entry.
• Assisting with the Installation Co-Ordinators role when needed.

What Wren offer :

About You

Desired skills and knowledge :