12 months Fixed Term Contract

About DS Smith

DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials. We are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions.

About the role

We’re looking for a Quality and Technical Manager to join the Customer Supply Chain and Value Delivery Team (CSC&VD) as part of the Sales, Marketing and Innovation division at DS Smith. The CSC&V team at DS Smith works closely with our largest and most important customers across Europe, ensuring that our products and services meet our customers’ needs.

As a Quality and Technical Manager in the team, you will strive to continuously improve the quality and service performance to our customers, developing strong oversight and customer governance mechanisms on our various work streams (e.g. compliance, contractual, customer projects, best practice and development activity).

You will be the single point on contact for technical quality and service performance matters across our CBU and Business Development (BD) teams, supporting maintenance of customer quality standards, ensuring alignment and correlating quality assurance and performance data with our individual sites, and developing timelines and governance to support continuous improvement of our processes, systemising and standardising central data capture. The role will see you participating in business review meetings, defining Key Performance Indicators, implementing new projects, and ensuring adherence to standards.

You will have the opportunity to enhance the strategic partnership with some of our key customers globally, through joint value chain delivery. To be successful in the role, you will need to work closely and collaborate with our division’s Operations team and our Key Account Directors / Managers, to execute our customer business plans.

About you

Educated to degree level in a relevant subject (e.g. STEM or Business)

At least five years’ experience in technical and / or commercial leadership roles

An understanding of the packaging market

Comfortable working in a fast-paced, multinational, matrixed organisation

A proven leader, highly credible, able to negotiate and influence, able to drive and manage projects

An excellent communicator, collaborator and presenter, at all seniorities, both internally and externally

Analytical, dynamic, energetic, authentic, resilient, creative and innovative

Fluent verbal and written English

Strong Microsoft Office skills, specifically PowerPoint and Excel

Preferred requirements :

Experience in the Packaging industry

A second language

Benefits

25 days’ holiday plus bank holidays

Discretionary bonus

Pension and share scheme

Private medical insurance, life assurance and income protection

Employee assistance programme

Cycle to work scheme and corporate discounts