Job description

We’re looking for a kind, compassionate and resilient Support Worker to join our Edward Alsop Court service in Westminster .

per annum, working hours per week. Benefits include days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing : helping to transform lives every day.

Edward Alsop court provides support and accommodation for up to men over ’s with complex needs. These needs may be around health, mobility, alcohol use, or mental health. This customer group will be catered for, with breakfast and dinner which is provided on the premises. There are also self catering bed spaces for men over who have low support needs and require support in order to prepare for independent living.

The service also offers specialist support to homeless men across a range of areas including re-offending behaviour, mental health issues, and substance misuse.

EAC implements and promotes the Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, in particular those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff : developing skills and knowledge, increasing motivation, job satisfaction and resilience.

You will provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Provision of care and support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do :

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Building supportive, trusting relationships with customers and external partners, creating a positive atmosphere
• Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
• Conducting regular key work sessions that are innovative and engaging in order to achieve Support plan goals
• Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’
• Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
• Undertake support work in partnership with external stakeholders to compliment their interventions
• Developing productive relationships with partner organisations to improve service outcomes
• Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
• Involving customers in the design, development and delivery of the service
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times fire risk assessments, fire alarm checks etc.
• Being responsible for the handover of key information between shifts
• Provide structured support and guidance to other front line staff in their area of expertise
• To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader / Manager
• Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
• Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements

About you :

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Exudes a warm friendly presence and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Thrives on change and enjoys dynamic diverse environments

Is confident with high levels of self-esteem

Is respectful, articulate and sensitive in style of communication

Is motivated towards excellence and improvement of personal performance with a can do attitude

Ability to cope positively with challenging and diverse behaviour

What you’ll bring : Essential :

Facilitate case conferences for all clients

Line manage staff and support a caseload of clients

Build and develop strong professional partnerships with external providers

Provide necessary shift cover in line with rota requirements

About us :

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.