Client Services Coordinator

Client Services Coordinator

RPS are seeking anefficient Client Services Co-Ordinator/Administrator for our Occupational Health (OH) team based in Mansfield , who will be responsible for ensuring allaspects of the service delivery to allocated clients, ensuring all day-to-daytasks run smoothly. You will follow set procedures and ensure allduties are in line within set KPI’s, always keeping the customer in mind alwaysand strive to proactively address their concerns and needs. You will have the option of hybrid working once trained.

We’re RPS, our projectsare all around you. We define, design, and manage projects thatcreate shared value to a complex, urbanising and resource-scarce world. Ourpeople are our success. We need people who share our passion on solving theproblems that matter. And where you’ll be supported every step of the way. Hereis where you come to build a career.

Whatyou’ll be doing:

• Answering all incoming communications from clients, suppliers and the wider OH team
• Use and understand our bespoke booking system to schedule appointments and update relevant parties as required (full training will be provided)
• Monitor client charges and produce invoices
• Attend regular client meetings via video call
• Input weekly electronic timesheets accurately (full training will be provided)
• Perform routine administrative tasks and undertake any ad-hoc duties

Whowe’re looking for:

• Prior strong office based administrative experience gained in a busy environment
• Competent user of the MS office suite and able to complete Pivot and Vlookups
• Excellent organisation skills with the ability to prioritise
• Strong written and verbal communication skills
• Strong attention to detail and critical eye for accuracy with a right first-time attitude
• Great interpersonal and communication skills with a high focus on customer service and able to build and maintain relationships with key clients and service users
• Ability to work under pressure within tight deadlines with a flexible approach
• Able to work as part of a team as well as independently

What’sin it for you:
Hybrid/flexible workingarrangements, 24 days annual leave plus bank holidays, company pension scheme,free onsite parking and facilities, 37.5 hours per week (Monday to Friday) andgreat benefits package.
Here you’ll find truesupport and encouragement. We’re an accredited trainingprovider and we support learning and development foreveryone. A personal development plan and a transparent careerpathway puts you in the driving seat of your career and you’ll be supported asfar as you want to go.

We encourage andvalue different ideas, perspectives, and styles of thinking. We need a mixof experiences and skills to develop the most innovativeideas. We respect one another and recognise the potential andcontribution of everyone. You’ll be joining a diverse community and acompany that puts its people first and prioritises their wellbeing.
We understand the needto work flexibly, with agile offices and hybrid working offered as standard,we’re happy to talk about flexible working. This is a workplace that works foryou.

RPS, A Tetra Tech company:
Representing an exciting new chapter in our business, on 24 January 2023 RPS became a Tetra Tech company. With 27,000 employees in more than 550 offices in more than 120 countries on seven continents, Tetra Tech is a leading, global provider of consulting and engineering services. As a Tetra Tech company, RPS is proud to offer our people market-leading development and project opportunities, helping to solve some of the world’s most complex problems.

Whathappens next:
If we feel you are agood match, you will be invited to attend a competency-based interview.
If this opportunitysuits your career journey, we’d love to hear from you. All applications will beconsidered.
Ready to apply? Pleasehave your CV ready and continue with your application online. #LI-SY1

Our commitment to Diversityand Inclusion
Mindful that a truly inclusiveorganization must make appropriate use of talent on a global basis and withoutunnecessary barriers, we are committed to embedding diversity and inclusionprinciples in all People processes in order to be as diverse as the communitiesand clients we work with, thereby securing, developing, and retaining the bestavailable talent for the company’s future.

Our approach to Diversityand inclusion
Our people live our purpose,deliver our promise, and demonstrate our behaviours every day. Our behavioursdefine who we are. Developed by our people, they underpin everything that wedo. They create the memorable experiences we are known for and make RPS a greatplace to do great work.
‘Stronger Together’ is one ofour five core behaviours and it is inherent in creating an inclusive workplace:
‘We are respectful,acknowledge diversity, and recognise the potential and contribution ofeveryone. We bring out the best in one another, always assuming best intent.People who learn and grow thrive in our business, sharing in our success.’

Recruitment Agencies
We have a Preferred Supplier List oftrusted partners to assist us when required and do not acknowledge anyspeculative CVs or unsolicited candidate introductions from agencies not onthis list. Please refer to the careers page on our website if you require anyfurther information.