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Community Manager - Hybrid

Community Manager - Hybrid

Avansel Recruitment - HR Consultancy in UKCity of Edinburgh, Scotland, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

We are seeking a Community Manager for an e-commerce platform with a team based in Edinburgh.

Salary & Terms

  • Salary from £45,000 - £55.000 + performance-based bonuses and incentives.
  • Hybrid work model
  • Full-time position, Monday to Friday, with flexible hours

Role & Responsibilities

  • Community Engagement : Nurture a thriving online community across various social media platforms and our e-commerce platform, fostering meaningful interactions and relationships among users.
  • Content Creation : Curate compelling content, including blog posts, social media updates, newsletters, and community announcements, to drive engagement and enhance brand visibility.
  • User Support : Provide prompt and helpful assistance to community members, addressing inquiries, feedback, and concerns with empathy and professionalism.
  • Moderation : Ensure a positive and inclusive community environment by monitoring discussions, enforcing community guidelines, and addressing any inappropriate behavior or content. Feedback Gathering : Proactively gather insights and feedback from community members to inform product development, marketing strategies, and business decisions.
  • Collaboration : Work closely with cross-functional teams, including marketing, customer support, product development, and sales, to align community initiatives with overall business objectives.
  • Events and Initiatives : Plan and execute engaging online and offline events, contests, and initiatives to encourage participation, drive user satisfaction, and boost brand loyalty.

    • Minimum Requirements

  • Previous experience in community management, social media management, or related roles, preferably within the e-commerce or technology sector.
  • Excellent communication skills, both written and verbal, with a passion for building connections and fostering engagement within online communities.
  • Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
  • Proficiency in social media management tools, community platforms, and analytics software.
  • Bachelor's degree in marketing, communications, business, or a related field preferred.

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    Community Manager • City of Edinburgh, Scotland, United Kingdom