Job summary

This is your opportunity to join one of the largest providers of Mental Health, Learning Disability and Neurological Care services in the Country. The Digital Service Infrastructure team are at the forefront of all new technologies and the Infrastructure Technician role plays an invaluable role in these innovations and ongoing support.

If you have experience of hands on server and network support, or have worked with some of the following key technologies then we would encourage you to apply;

Microsoft 365

Cisco IOS and the associated switching, routing, firewall & wireless products

VMWare

IP Telephony

Cyber Security

Please take the time to tell us about your experiences of working with these technologies then see where your journey with our team takes you.....

Main duties of the job

As an Infrastructure Technician you will be part of a dynamic team responsible for the support, maintenance and development of the Trust's network and telephony infrastructure

An Infrastructure Technician must be able to maintain and troubleshoot the Digital Services Infrastructure to enable maximum system availability. A key part of the role is to investigate and demonstrate the use of new and emerging technologies which can support and improve ways of working across the organisation.

The post holder will be expected to participate in the Digital Services Out of hours On-Call emergency service.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

There are 13 members of our Infrastructure Team which enables us to offer a very broad range of skills. Although the Person Specification (within the job description) may seem vast it is important to realise we have specialists in each of the key areas and it is only when we come together as a team that we are able to encompass everything.

You will soon find that no two days are the same and the opportunities to learn and develop are always there and very much encouraged.

The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We have more than 8,000 people working for us and a budget of over £500 million. All of which means this is definitely not a 9 - 5 desk-based office job.

Job description

Job responsibilities

The Infrastructure technician role is a mix of innovation and support. It goes without saying we always strive to maximise system uptime but providing users with access to the latest technologies to make their role easier and maximise our valuable resource across the trust is also key to the success of the infrastructure team.

The configuration, documentation, support, maintenance and development of the trusts server, network and telephony infrastructure is key to the role.

As part of the infrastructure team working alongside the other Digital Service functions you will quickly develop relationships and opportunities which combine to form both a challenging and rewarding role.

Please find attached job description for full details.

Advertising date : 3rd September 2024

Closing date : 17th September 2024

We welcome your application.

Person Specification

Knowledge and Experience

Essential

• Must be educated to degree level or equivalent experience
• At least 3 years' experience working in a Digital Services environment, providing advanced technical support for Microsoft Windows technologies
• Knowledge in the design, installation and configuration of complex, multi-site data networks, including installation requirements of Category 5e and fibre optic local area network cabling, switching hardware used to connect computer and other peripheral equipment.
• Excellent knowledge of PC and Server architectures
• Excellent ability in working with a diverse range of technical operating systems and applications
• Knowledge of Cloud Environments including Office365 and Azure

Desirable

Skills

Essential

Desirable

Planning and Organisational Skills

Essential

Desirable