Desktop Support Lead

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Minimum Qualifications :

• 10 to 12+ years of experience with technologies such as Windows Servers, Active Directory, DNS, DHCP, GPO, Citrix, VMware, and Windows Desktop platforms, including architecture, design, administration, and management of distributed systems.
• 7+ years of experience with Configuration Management, MDM, and deployment methods using SCCM and Intune.
• Understanding of Microsoft Patching Cycles & Policies, including WSUS and Windows Update Rings.
• Knowledge of emerging enterprise technologies like Azure, Intune, Windows Analytics, and Autopilot.
• Strong understanding of hardware, software, networking, and IT applications.
• PowerShell scripting skills.
• Experience troubleshooting hardware, software, and network issues.
• Ability to diagnose and resolve problems with systems, peripherals, and applications.
• In-depth knowledge of operating systems, networking, and software applications.
• Experience with system upgrades, migrations, and technology deployments, including Office 365 or Microsoft 365.
• Collaborate with engineering teams to resolve complex desktop problems and implement solutions.
• Assist with pre-migration tasks like data backup and application compatibility checks.
• Perform hardware and software assessments for Windows 11 compatibility.
• Support for Citrix, VMware Horizon, Virtual Desktops, and Streaming Applications.
• Support for Dell hardware and storage products.
• Understanding of compliance and security best practices for desktops, servers, and Azure.
• Develop and promote operational documentation.
• Identify security risks and suggest mitigation strategies.
• Partner with InfoSec to enhance system management.
• Participate in on-call and incident resolution.
• Maintain system efficiency through upgrades and repairs.

Additional Skills :

Experience & Certifications :

Job Details :

This job is active and accepting applications.

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