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IT Service Desk Engineer
Gibtelecom GroupUnited Kingdom30+ days ago
Job type
- Full-time
Job descriptionKnowledge of Windows 10 / 11 desktop environments Knowledge of Microsoft Active Directory & 365 services (Azure AD / SharePoint / OneDrive / Teams) Experience with remote access technologies and virtual desktop infrastructure Experience with desktop hardware lifecycle management Experience with UEM / MDM & Remote Assistance tooling Basic understanding of virtualisation, networking and print / file services 2 years’ experience in a similar role Good written and verbal communication skills, with the ability to liaise with both technical and non-technical staff Enthusiastic and passionate about IT Excellent organisation, task prioritisation and time management skills, with the ability to operate independently Experience with Atlassian software (Confluence / JIRA Service Management) Experience with MacOS Experience with VMWare WorkspaceOne & Horizon Understanding of “Modern Desktop” concepts and technologies
To provide first line technical support and assistance to internal staff based across multiple locations.
Role
- Troubleshoot IT hardware & software issues
- Deliver successful outcomes in line with the associated SLA’s
- Use of service desk system to log, prioritise and manage support requests
- Manage user / employee onboarding & offboarding
- Ensure compliance with existing organisation policies and procedures
- Create and maintain technical operational documentation and procedures
- Participate in an on-call rota
Key Technical Skills / Requirements
Key Non-Technical Skills / Requirements
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It Service Desk Engineer • United Kingdom